Shipping & Policies
Welcome
Welcome to our Etsy shop! We take great care to ensure our work is unique and handmade with care.
Payments
Please make payment at the time of ordering either through PayPal or by using your credit card through PayPal, without signing up for an account. This ensures your card details are secure and not visible.
Etsy Direct Checkout is now available in the UK, so you can pay with a major credit card here. We also accept Etsy Gift Cards.
Shipping
All our goods are made by us in England and can be shipped to anywhere in Great Britain. As we are a small family business we are not registered for VAT. Goods are carefully packed to meet postal requirements and are normally despatched by second class Royal Mail post or courier, unless otherwise requested. Items in stock will generally be despatched the next working day and orders for bespoke and personalised items will be despatched within the time scale agreed at the time or order.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Returns and exchange details
If for any reason you are not delighted with your purchase, please contact us as soon as possible so that we can put things right.
We offer a seven day no quibble returns policy: goods may be returned for any reason providing they are unused, with all labels attached and in original packaging. Return postage costs are the responsibility of the purchaser.
Personalised, customised or bespoke orders are excluded from this service but we are happy to work with customers to resolve any issues satisfactorily.
Purchase costs will be reimbursed once returned items are received.
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